Returns Archives | Crowdfunding Blog & Resources | BackerKit The BackerKit crowdfunding blog provides expert advice and success stories to help you plan, manage, and deliver a successful crowdfunding campaign. Wed, 02 May 2018 17:17:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.2 Refunds: Best Practices https://www.backerkit.com/blog/refunds-best-practices/ Fri, 12 May 2017 18:25:31 +0000 https://www.backerkit.com/blog/?p=4997 Do you have a clearly articulated policy on refunds and returns?

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Do you have a clearly articulated policy on refunds and returns? If not, you should: backers requesting a refund will be one of the most common queries you’ll receive as a project creator.

Dealing with refunds and returns can be frustrating. Michael Kent, BackerKit’s head of customer support, suggests stating your returns and refund policy “at the start of the campaign” and making sure that they are expressed in plain terms to backers.

“Refunds should be part of the FAQ of every single crowdfunding project across the board.”

As a project creator, deciding which return policy to offer for your project can be tricky. The best policies vary according to the nature of each project. (For hardware makers, having a warranty and returns policy in place is essential.) To get an idea of best practices, research similar campaigns or reach out to project creators in similar industries for advice.

Kent says that project creators typically offer three kinds of refunds. Some projects offer full refunds, where all fees and funds contributed are returned to the backer. This option is “quite rare”, he says. A more common refund policy is for project creators to hand back the amount of money pledged, minus any platform fees (Stripe, Kickstarter, BackerKit). The cleanest option is to offer no cancellations or refunds, Kent says. “That last one is fairly common, and I personally support it.”

Pledging on Kickstarter isn’t like shopping on Amazon. Backers who pledge money on the crowdfunding platform should do so with no expectation of a refund. In fact, Kickstarter issues a reminder on every pledge page“Kickstarter is not a store. It’s a way to bring creative projects to life. Kickstarter does not guarantee projects or investigate a creator’s ability to complete their project. It is the responsibility of the project creator to complete their project as promised, and the claims of this project are theirs alone.”

To solidify trust between creators and backers, Kickstarter requires creators to address risks and challenges on their project page, and also has specific guidelines for makers of hardware and tech products.

Refunding Backers During a Campaign

Backers usually request pledge refunds before they’ve received their reward. On Indiegogo, backers get charged right when they pledge and they can be refunded while a campaign is still live. However, contributions to Indiegogo pledges can not be refunded once the campaign has ended, if funds have already been transferred to the campaign owner, or if the perk has been fulfilled.

If a campaign has ended and a backer wants a refund, Indiegogo asks backers to contact the project creator directly, but warns that the project creator and backer need to determine and agree on a method for receiving funds that works for both parties. This might include avenues like PayPal, Venmo, check, or direct debit.

On Kickstarter, backers don’t get charged until the end of the campaign, so they can back out at any time before the campaign ends. Creators can give refunds after the campaign ends through Kickstarter, as long as the project was created after February 2015, when the platform switched to Stripe as its payment processor. Project creators can log into their Backer Report, search for the backer, and choose to ‘Issue a Refund’, which will then appear in the backer’s credit card statement.

Project creators aren’t legally obliged to offer refunds, but there are benefits to keeping that option on the table. As seven-time creator Alex Eames says on Campus, a flexible approach is less likely to backfire on relationship you have established with your backers. He says that, in cases where a backer is claiming financial hardship, a refund is a display of trust and goodwill.

“If someone is claiming financial hardship, I would refund it anyway. What I have done in the past (in some cases) is explain that you lose about 10% in KS and transaction fees and deduct that from the refund. People have been OK with this,” he writes.

“The harsh reality is that if you completely refuse a refund, it could backfire on you quite badly. You might make an enemy, and that enemy can comment on your campaign and all its updates.”

Tabletop games creator Jamey Stegmaier notes that there’s sound business logic in offering refunds. “There are lots of different reasons a backer might not want to continue being a backer: Maybe it was an impulse pledge that they regret. Perhaps they learned something about the product, project, or you that they don’t want to continue supporting. Maybe something came up in their personal life that is putting them through financial strife,” he writes.  Whatever the reason, do you want to spend your time, energy, and funds on someone who no longer supports you and your project?”

A Way to Maintain Goodwill

GIR, a company that makes premium silicone spatulas and other kitchen utensils, has adopted a customer-centric policy for refunds and returns. “As a creator, these customers engage with us on Kickstarter where there is a leap of faith in the first place because they’re supporting something that doesn’t yet exist,” co-founder Samantha Rose says.

“The backers take a leap of faith at the beginning of the crowdfunding process. We take a leap of faith at the end of the process by honoring that faith with a no-questions-asked returns policy.” It’s a stance that doesn’t come cheap. “This is probably to our own detriment financially,” she says, “but to our great benefit from a relationship standpoint”.

Erik de Brun of Redshift Sports agrees. “In general, we’re here to make our customers happy,” he says. “We don’t get into the nuances of who is and who isn’t at fault.” He says Redshift offers replacements and refunds for the Shockstop when customers ask for them, no questions asked.

David Robert’s crowdfunding campaign for the MSK-1 knife ran into some production snags during the fulfillment phase. This made some backers unhappy, as he’d initially promised his product would be delivered to them by Christmas. “I had an online presence and a foundation of integrity,” Robert says. He saw a flexible refund policy as a way of cementing his reputation among his community of supporters.

“We’ve had some attrition over time. Sometimes people will say, ‘I really need this money for Christmas’,” he says. So, in addition to sending out a Christmas card to all of his supporters, Robert decided to offer backers the option of a full refund if they didn’t want to wait for the knife to be manufactured. Robert also offers a lifetime warranty against manufacturing defects, and directs backers to a comprehensive guide containing an overview of refund policies, returns, and what is and isn’t covered under the warranty.

 

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Supporting Your Backers: Tips for Creators https://www.backerkit.com/blog/supporting-your-backers-tips-for-creators/ Mon, 17 Apr 2017 22:42:19 +0000 https://www.backerkit.com/blog/?p=4556 Fielding thorny questions from backers can flummox first-time project creators and veterans alike.

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Fielding questions from backers can flummox first-time project creators and veterans alike. The bigger your crowdfunding campaign, the more likely you’ll be flooded with feedback and queries – positive and negative. Keeping a cool head can be easier said than done, especially when you’re juggling the demands of running and promoting a campaign.

Project creators should aim to respond to backer inquiries in a timely and polite fashion. Being empathetic to backers’ concerns is especially crucial: a little understanding can go a long way in placating your most fervent supporters.

If you’re feeling stuck, don’t worry! There are plenty of resources on BackerKit and elsewhere that can help.

Providing Support on Kickstarter

Gary Canino, community support specialist at Kickstarter, says that the nature of the crowdfunding life cycle can be confusing for first-time backers. “It’s not a store, it’s about bringing projects to life,” he says. “We often explain to people that they’re backing something that’s in progress, it’s being made.”

Tensions can be mitigated by managing backers’ expectations. Whether you’re posting updates while the campaign is live or heading into the fulfillment phase, it’s best to be clear with your backers.

Questions from backers about shipping can often be the most thorny, particularly if project creators run into production problems that result in significant delays.

Michael Kent, BackerKit’s Head of Support, says keeping backers in the loop is important, although an update often begets more queries. “One the one hand, you want to be as transparent as you can with your backers,” Kent says. “On the other hand, posting updates does seem to cause people to contact you, even if you’re just checking in.”

Striking a balance is key. “I personally like being transparent and posting project updates every month. That’s a pretty good rule of thumb,” Kent says. “Even if you don’t have much to say, letting backers know that you’re there and you’re working, it definitely puts their minds at ease.” Kickstarter’s Canino concurs. “Transparency is good, honesty is good,” he says. “Delays do happen – and that’s totally OK.”

There’s a tendency for project creators to shy away from updates when they run into trouble. “Lots of project creators, when they hit a hurdle or speed bump, realize that they’ve got a delay in front of them, there’s often apprehensive about sharing that with their backers right away, because they don’t want to rock the boat or get backers angry and writing in,” Michael says says. But the alternative – staying silent – will only result in more backer messages.

If creators find themselves in a pickle, Kickstarter’s Resources Compendium is a one-stop shop for campaign troubleshooting. It includes the Creator Handbook, which covers all aspects of the crowdfunding journey from pre-launch to the fulfillment phase; common FAQs about the Kickstarter platform; and Campus, a forum where project creators can ask fellow peers for advice on support best practices.

How to Minimize Backer Queries

Kent has worked on close to 1,000 projects. He says a number of recurring themes dominate the backer queries he handles.

“The number one question for backers is, ‘When is my reward shipping?’, Kent says. “That’s probably the case for crowdfunding campaigns all over the world.” To allay these concerns, Kent recommends keeping backers in the loop with regular project updates. “Every single project update should mention some projected shipping date of some kind,” he says.

He also recommends making an “incredibly conservative estimate” when it comes to shipping dates. “Get the estimate that you think you can do and double it, time-wise. No one will ever be upset if you ship your rewards to them early,” he says. This will prove helpful should you run into any unforeseen obstacles in the fulfillment phase.

Other common queries include requests to make changes to survey responses and product-specific questions about their rewards, including refund and return policies. Project creators can minimize many of these queries at the start of their crowdfunding campaign by clearly outlining the information on their project page.

Questions about return policies and refunds are extremely common. Kent suggests addressing these topics “at the start of the campaign”, and making sure that they are clearly articulated to backers.

“Refunds should be part of the FAQ of every single crowdfunding project across the board,” he says.

Handling Survey Questions

Backers might contact project creators with questions related to BackerKit. They might have difficulty navigating the site, or responding to a survey.  The most queries are about making changes to survey responses, updating mailing addresses,  questions about declined payments, and the occasional missing survey.  If you’ve enabled BackerKit support for your crowdfunding campaign, the BackerKit team handles all of these routine questions.

Sometimes, backers might not be aware that they can make changes to their survey on their own before responses have been locked down. Similarly, backers can update their addresses until the project creator marks the pledge as ready to ship.

If a project creator is handling support on their own, they can draw on the resources in BackerKit’s Help Center, which covers the most common queries, or direct backers to relevant articles.

How to Manage Feedback

“One of the most difficult things for project creators doing support is there are so many channels,” Michael says. “Between the emails that come through surveys, the messages that come through Kickstarter, Facebook, social media, there’s so many different places where you need to keep your backers updated.”

Streamlining communications can make a huge difference to a creator’s workload. “If project creators are using BackerKit, they can post a link in their updates, which is a contact form that has backers contact us directly,” he says. “That really takes a lot of work off their plate, because there’s a place where backers have a portal and contact form where they submit their request and it comes straight to us.”  Similarly, if project creators receive questions from backers on social media, they can respond with a link that lets backers contact BackerKit directly.

If project creators are managing their own support, Michael advises centralizing backer communications on the platform they prefer to be contacted on as much as possible. Doing so on the crowdfunding platform you’ve used for your campaign makes sense, as it’s the primary avenue where backers have placed their orders.

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Six Things to Know About International Shipping https://www.backerkit.com/blog/six-things-you-need-to-know-about-international-shipping/ Thu, 09 Mar 2017 03:12:36 +0000 https://www.backerkit.com/blog/?p=3616 Every project creator knows that meeting your funding goal is the first milestone in a crowdfunding marathon. Many more hurdles abound in the fulfillment and shipping phase, particularly for crowdfunding campaigns with a sizable base of international backers. We spoke to project creators for their tips on how to make international shipping as seamless as […]

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Every project creator knows that meeting your funding goal is the first milestone in a crowdfunding marathon. Many more hurdles abound in the fulfillment and shipping phase, particularly for crowdfunding campaigns with a sizable base of international backers.

We spoke to project creators for their tips on how to make international shipping as seamless as possible.

Is International Shipping Worth It?

Two-time project creator and Redshift Sports co-founder Erik de Brun’s most recent Kickstarter campaign was for the Shockstop, a shock absorber for bicycles. “We took the time before running the campaign to make sure we had a means for fulfilling internationally,” he said. “The preparation we did was to get some rough estimates for international shipping costs, identify 3PLs we could work with to handle that international side, and then make sure we were representing the shipping costs in the campaign itself.”

Being able to provide low-cost international shipping to backers is a great drawing card for any crowdfunding campaign, but it takes a lot of preparation to ensure the process is as smooth as possible. A project creator’s capacity to provide international shipping to backers will largely hinge on their financial resources and willingness to explore partnerships with fulfillment centers and 3PLs.

Even though shipping can eat into campaign funds, de Brun says it’s a worthwhile tradeoff. According to BackerKit data, 38 per cent of backers reside outside of the United States. “It’s a benefit we provide as a brand,” de Brun says. “We’re trying to lower the barriers to access. Kickstarter and e-commerce in general have lowered that barrier a fair amount, so we try to do as much as we can.”

Fulfillment Centers and 3PLs

Samantha Rose and Brian Rose, the team behind GIR kitchen utensils and the Voltaire smart grinder, are veteran project creators. They’ve created six campaigns on Kickstarter, all of them successful in meeting their funding goals.

The products they create — unibody silicone spatulas, high-performance coffee grinders, and low-profile bottle stoppers — don’t typically require assembly, but there’s a lot of complexity in their fulfillment workflows. A typical GIR crowdfunding campaign has over 200 SKUs, which can make fulfillment more complicated. With that kind of complexity, you need to be able to communicate with your warehouse to solve problems quickly.

“The ability to make that personal connection with the human beings that are packing your inventory is so valuable,” Samantha says. “We previously worked with a 3PL with much greater scale. There were a lot of benefits to that, but when things went wrong, there was no one to talk to. We couldn’t say, ‘Hey, can you tell us what you’re seeing on the shelf?’” She advises project creators make an in-person visit to their 3PL center and set expectations for the fulfilment phase of their campaign. Her advice is echoed by Podo Labs’ Eddie Lee, who also recommends getting quotes from different 3PL providers and visiting their facilities in person.

At a crowdfunding panel held by BackerKit and Kickstarter earlier this year, GAMAGO co-founder Greg Long emphasized the importance of factoring fulfillment and 3PL logistics costs into your campaign’s cost structure. “If you’re using 3PL, it’s typically going to cost 12% of your wholesale price,” he said. As a result, fulfillment can wind up taking a significant bite out of a project creator’s gross profit. Long noted that partnering with 3PL companies in China or Amazon could help project creators save on distribution costs.

Returns and Lost Packages

Dealing with returns and lost packages can be frustrating for backers and project creators alike. Return policies vary between project creators and can depend on the type of reward or product offered to backers. For hardware makers, having a clearly articulated warranty and returns policy in place is essential. To get an idea of best practices, research similar campaigns or reach out to project creators in similar industries for advice.

Keeping costs as low as possible comes with certain compromises.Ultimately you can provide very robust shipping services to almost anywhere in the world, but it costs a fair amount of money to do so,” de Brun says. “Especially with crowdfunding, a lot of customers want to pay the least amount they can with shipping. What that means is that it comes with this idea of using economy-type shipping  — using USPS and affiliates to deliver packages.” But even carriers with the best reputations can run into problems. “What this means is that you start to give up on tracking stuff,” de Brun says. You may know when a package left the country, but you don’t know what happens when it hits local postal carriers. It becomes a lot more work when it comes to diagnosing problems when they arise.”

As a result, de Brun says the company’s approach to lost packages is focused on the customer. “When someone didn’t get a package, we build this into our cost-of-doing business to resend the package in those cases. We don’t spend a lot of time figuring out how to recover lost packages. We’re focused on getting backers the product.”

All of GIR’s products come with a lifetime warranty. “We tend to be really customer-centric,” Samantha says. There were occasions where there would be discrepancies between what a backer had said and the notification provided by a delivery service. “If the post office says they delivered it — but the customer says they never got it — which side do we take?”

GIR’s policy has always veered toward the customer — and it’s likely to stay that way.  “As a creator, these customers engage with us on Kickstarter where there is a leap of faith in the first place because they’re supporting something that doesn’t yet exist,” Samantha says. “The backers take a leap of faith at the beginning of the crowdfunding process. We take a leap of faith at the end of the process by honoring that faith with a no-questions-asked returns policy.” It’s a stance that doesn’t come cheap. “This is probably to our own detriment financially,” Samantha says, “but to our great benefit from a relationship standpoint”.

In GIR’s 2014 crowdfunding campaign for its silicone lid series, there were a “tremendous amount of lost shipments, all of them international”, Brian says. This happened in the company’s early days on Kickstarter, when the learning curve was particularly steep. “We don’t budget for returns or lost shipments because it’s so variable over time. We eat the cost of that upfront,” he says.

This year, GIR have had far fewer lost shipments by taking extra precautions. “We paid for it in advance by pre-emptively upgrading to DHL shipping for troubled shipping zones — places where we’d lost packages in the past, like Israel,” Brian says. Meanwhile, other project creators have had fewer problems with lost packages. Jean Wu, a first-time project creator and cofounder of the Que Bottle, says a relatively small number of packages were lost in the shipping process. “We did have to deal with returns, wrong addresses, and wrong shipments, but these were relatively low — perhaps under 5 per cent,” she says.

The GIR team says budgeting in advance for lost packages is difficult because project creators are locked into the shipping tiers offered through Kickstarter, but over time Kickstarter, GIR and BackerKit have become more experienced and attenuated to the pitfalls of international shipping. “Three or four years ago, there was one shipping rate that could be identified for the US and one for the rest of the world,” Brian says. “Now you can break it down country by country.” He says each campaign keeps getting better “because everyone’s getting more grown up”. It’s especially beneficial for first-time creators, he says, who “don’t have to go through the same growing pains”.

For de Brun, he says he allocates a “small percentage” to lost package costs. “We’re only talking about a handful of packages out of 1,000”, he says. “Delivery services are generally reliable, especially when you are delivering to places with multiple carriers. There are more problems with remote areas or imperfectly translated addresses, and some of the more premium carriers have methods to check whether addresses are valid.”

Which Countries Should I Ship to?

When crafting an international shipping strategy, project creators might consider the countries that pledge the most to crowdfunding platforms and budget for shipping costs accordingly. Alternatively, project creators might want to swing for the fences and create a comprehensive shipping strategy that serves backers in as many different countries as possible.

Wu went for the latter approach. She says she did a lot of research online, and obtained quotes from different fulfillment partners and mailing services. “We compared all of these figures and used them to create a range for our worldwide shipping budget.” Que Bottle’s backers spanned North and South America, Asia, Europe, Oceania, Africa.

Kickstarter and Mashable compiled the statistics on the top ten countries in terms of funds pledged.


Picking Couriers and Mail Services

GIR uses a variety of courier and mail services that are made available through their fulfillment warehouse. “Depending on weight, volume, and destination, we can send packages inexpensively through carriers that use local services for the last mile, although sometimes we are forced to use more door-to-door services like DHL and FedEx,” Brian says. “That’s another area where BackerKit has allowed us to handle with a lot more sophistication than we otherwise might be able to. It makes us more modular.”

Companies like Floship and Shipwire connect third-party logistics firms and couriers to provide warehousing, fulfillment and shipping services. Project creators are able to tailor the delivery of their packages to their needs with a choice of regional, national, and international postal carriers.

Customs and Taxes

Shipping orders to backers in the European Union adds another layer of complexity to the fulfillment process. Import taxes, customs duties, brokerage fees and a 21 per cent value-added tax should be factored into pledge tiers and the total funding goal of campaigns. (Remember that the total cost of shipping may vary within the EU itself.) If you don’t account for all of the costs ahead of time, you risk aggrieving backers, who are likely to bear the costs of an ill-executed EU shipping strategy.

“As a US-based company doing a Kickstarter, it’s great to be able to offer products to international customers,” de Brun says. “And it’s good to offer them at a reasonable shipping cost. International customers have to deal with import duties, sometimes taxes, and if you have big shipping costs on top of that, it’s a turnoff for a lot of people.”

De Brun says affordable worldwide shipping costs is a key part of his company ethos. “We offer free shipping to domestic customers, which is built into our carrying costs. We extend that in a way to our international customers by subsidising the shipping cost they end up paying.”

Most project creators will choose to ship from within the EU to minimize the costs borne by backers, typically partnering with in-country or region-specific fulfillment centers like Amazon.de, Nift, and Spiral Galaxy, to name a few. Click here for a more detailed guide to making your project EU-friendly.

Communicating with Backers

Many queries from backers will pop up during the fulfillment process. Wu says she received and responded to queries from backers through BackerKit, direct emails, as well as comments on the project’s Kickstarter campaign page and Indiegogo InDemand page. She says swift responses are a great way to maintain goodwill and trust between project creators and backers, but cautions against flooding backers with project updates unless it’s important. You might want to consider a project update if there are unforeseen delays in the manufacturing process.  

“We responded to comments daily,” Wu says. “But it wasn’t necessary to post too many updates all the time unless it’s a big announcement or it affects a lot of people. We’ve only written 19 updates from the start of our campaign through to fulfillment.” Posting a project update often triggers a new wave of backer comments and emails which creates work for whoever has to respond to backer messages. The BackerKit support team often coordinates with larger projects to time updates so that the staff is ready to handle the support inquiries.

Learning from Past Campaigns

With six campaigns under its belt, it’s unsurprising that GIR runs a pretty tight ship. “We’ve shipped 5,000 packages in the three weeks before Christmas, and 95% arrived in time with the right items in them,” Brian says. “From that perspective, there’s not a whole lot we could do better.” However, he does see room for improvement on international shipping. “It would be nice to find a way to account more granularly for lost packages or difficult places to ship to,” he says. “I think we can better at it over time.”

Meanwhile, Redshift’s de Brun is keen to explore options for warehousing in the future. “Having done two campaigns, a lot of fulfillment, customer service, and shipping, we would keep much of our approach the same,” he said. “But as we grow our business and shift more items internationally, we’re looking for ways to end up warehousing in places where we have a density of shipments, so we can eliminate duties. Ultimately we want to save everyone money in the long run.”

 

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Top 5 Things to Know When Your Campaign Ends https://www.backerkit.com/blog/12-top-5-things-to-know-when-your-campaign-ends/ Fri, 13 Jun 2014 09:25:16 +0000 http://www.backerkit.com/new_blog/blog12-top-5-things-to-know-when-your-campaign-ends/ Now that you’ve revved up the last week of your campaign, and everything’s coming to a close, it’s time to prepare for the next steps. 1. Wait to send out your surveys. Don’t rush to send out those surveys! First, you’ll need to wait some time for your payments to be processed, allow backers to fix […]

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Now that you’ve revved up the last week of your campaign, and everything’s coming to a close, it’s time to prepare for the next steps.

1. Wait to send out your surveys.


Don’t rush to send out those surveys! First, you’ll need to wait some time for your payments to be processed, allow backers to fix their declined cards, and to deal with refunds. Each crowdfunding platform suggests different wait periods:

From experience, we recommend waiting an additional 48 hours on top of these specifications because the truth is, there will be a lot of people asking for refunds and you’ll need that time to deal with them.

2. Charge backers closer to shipping date to avoid chargebacks.

A chargeback is when a credit card company withdraws money for a transaction from a merchant’s account and deposits it into a consumer’s following a dispute. Backers can do a chargeback if they feel like they didn’t get what they paid for. The dispute can be about the quality or expectation of a good or service, or it can be as simple as the good or service not being delivered soon after a backer’s credit card has been charged. Additionally, the credit card company charges the merchant a chargeback fee.*

*If you are using BackerKit, and your backers purchase more items in BackerKit, we encourage project creators to charge backers when they are closer to their shipping dates to avoid fees and headaches.

 

3. Remind your international backers to add the correct shipping.

Some of your international backers may have forgotten to pay the correct international shipping fee while your campaign was running. Others may not know if they paid the correct amount, or simply just didn’t know about the extra shipping fee. Unless you plan on eating the costs, you’ll need to find a way to track them down, contact them, and arrange a way for them to pay shipping. Make sure they do it, and make a note of it. If it gets overwhelming, BackerKit has a tool that makes it easy to identify the international backers who forgot to add a shipping address. You get a list of international backers who may have forgotten to add funds for the international shipping fee, and can easily invite them to pay the rest.

 

4. Don’t wait to issue refunds.

If you have a few backers who decide that they’d like to cancel their pledge and request a refund after the campaign—please take it seriously and just do it. Don’t waste time negotiating. You want to give refunds immediately so you don’t get any chargebacks. If you get enough of them it could be a threat to your relationship with your payment processor and turn into a huge problem for you. You can easily give refunds via Stripe on Kickstarter, or via credit card or Paypal on Indiegogo. Also, it’s handy to keep track of all your refunds in an excel spreadsheet.

 

5. Give your backers the attention they deserve.

Now that your projects is over, focus on making your backers happy. To do that, you’ll need to work on completing your campaign’s goals. We know you want to look 10 steps ahead to see what’s next for your project, but first remember the people who supported you and make sure they get the very best service and treatment possible. They’re your biggest fans, so you should make them happy. And if you do, they’ll follow you no matter where you end up taking your project.

 

<3 Team BackerKit

 

 

 

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